- Overview of the Service
Brief History: Developed under the Ayushman Bharat Digital Mission, eSanjeevani was introduced to expand access to quality healthcare services through digital means, especially catering to rural and remote populations where healthcare facilities are limited.
Services Offered: eSanjeevani offers two primary services: eSanjeevaniOPD (Outpatient Department) for free doctor consultations across various specialties and eSanjeevaniAB-HWC (Ayushman Bharat-Health and Wellness Centre) which connects health workers at Health and Wellness Centres with doctors at higher facilities for teleconsultations.
2. Specific Services & Products
Type of Services:
eSanjeevaniOPD: Enables patients to consult with doctors online, receive prescriptions, and access follow-up consultations without the need for physical travel.
eSanjeevaniAB-HWC: Facilitates teleconsultations between health workers and doctors, supporting primary healthcare at Health and Wellness Centres through expert consultations.
Products Offered: While primarily a service-based platform, eSanjeevani integrates with a digital health ecosystem that includes electronic medical records (EMR), pharmacy services, and diagnostic services through partner platforms.
3. Methodology and Approach
Treatment Philosophy: Focuses on leveraging technology to provide equitable access to healthcare services, emphasizing the importance of timely medical consultations, continuity of care, and preventive health measures.
Evidence and Outcomes: The success of eSanjeevani is measured by the number of consultations delivered, the expansion of service coverage, and user satisfaction. The platform has conducted millions of consultations, demonstrating its effectiveness in improving healthcare accessibility.
eSanjeevani is a telemedicine initiative launched by the Government of India to provide healthcare services remotely through digital platforms. The platform aims to increase access to healthcare services, especially in rural and remote areas where access to healthcare facilities may be limited. While eSanjeevani primarily focuses on providing teleconsultation services, it does not offer products for sale. However, here are the specific services offered by eSanjeevani:
Teleconsultations:
eSanjeevani provides teleconsultation services, allowing patients to consult with doctors remotely via video calls or audio calls.
Patients can seek medical advice, diagnosis, treatment, and prescriptions for various health concerns during the teleconsultation sessions.
Specialist Consultations:
eSanjeevani offers consultations with specialist doctors across various medical specialties, including general medicine, pediatrics, gynecology, dermatology, psychiatry, and more.
Patients can choose the specialty they require and schedule appointments with specialist doctors as needed.
Follow-up Consultations:
Patients can also schedule follow-up consultations with doctors through eSanjeevani for ongoing management of their health conditions.
Follow-up consultations allow patients to discuss treatment progress, medication adjustments, and any concerns or questions they may have.
Health Information and Education:
eSanjeevani may provide health information and educational resources to patients to promote awareness, prevention, and management of various health conditions.
Patients can access educational materials, articles, and resources related to their health concerns through the platform.
Health Records Management:
eSanjeevani may offer features for managing patients’ health records and medical history securely.
Patients can store and access their medical records, prescriptions, and diagnostic reports online for convenient reference and sharing with healthcare providers
4. Technology and Innovation
Digital Tools: Employs a robust telemedicine platform that supports video consultations, chat, and document sharing, including prescriptions and patient records.
Integration Capabilities: eSanjeevani is designed to integrate with other digital health services under the Ayushman Bharat Digital Mission, facilitating a comprehensive digital health ecosystem.
5. Cost and Insurance Information
Pricing Structure: eSanjeevani services are provided free of cost to patients, funded by the Government of India as part of its commitment to improving public health infrastructure.
Insurance Coverage: While the service itself is free, any medications or diagnostic tests prescribed through consultations would be subject to the patient’s health insurance policy or out-of-pocket expenses.
6. Customer Support and Engagement
Support Services: Offers technical support for users experiencing difficulties with the platform, as well as guidance on how to access and use the service effectively.
Community Engagement: Actively promotes health awareness and digital literacy to encourage the adoption of telemedicine services, especially in rural and remote areas.
7. User Experience and Testimonials
Patient Testimonials: Many users have shared positive feedback on the accessibility and convenience of obtaining healthcare services through eSanjeevani, highlighting its impact on their ability to receive timely medical advice.
Ease of Use: The platform is designed to be user-friendly, with a simple interface that allows patients to easily register, book appointments, and connect with healthcare providers.
8. Accreditation and Compliance
Certifications: As a government-initiated service, eSanjeevani adheres to national standards for telemedicine and digital health services, ensuring secure and confidential consultations.
Compliance: Complies with relevant legal and regulatory frameworks governing telemedicine in India, including privacy laws and data protection standards.
9. Accessibility and Geographic Coverage
Availability: eSanjeevani is available across India, with a focus on extending healthcare services to rural and underserved regions to ensure nationwide healthcare coverage.
Language Support: The platform supports multiple Indian languages, making it accessible to a diverse population and overcoming language barriers in healthcare delivery.
10. Additional Resources
Educational Materials: Provides resources and guides on how to use the platform, as well as health education materials to inform users about common health issues and preventive measures.
FAQ Section: Features a detailed FAQ section on its website, addressing common queries regarding the use of the service, technical issues, and consultation processes.
11. Contact Information
Direct Contact: Users can access support and information through the eSanjeevani website, which includes contact details for technical assistance and general inquiries.
12. Sign-Up Process
Registration Details: Patients can register on the eSanjeevani platform through the website or mobile app by providing basic personal information and health details, enabling them to book and attend consultations.
Website : https://esanjeevani.mohfw.gov.in/#/
